Log in

No account? Create an account


« previous entry | next entry »
Jul. 18th, 2002 | 01:19 am
mood: Good, and bad
music: Wirrr <--- the computer, and a fan by the window

I finally got a kudos at work. After seven months one person wrote to my supervisor to tell them how wonderful I am. It's an awesome message. This guy wrote a note that was by far better than any message currently on the kudos board. It makes me out to be the tech everyone should aspire to be. If there wasn't a lengthy non disclosure agreement tacked onto the end of the email I think I would post it here with only a few edits so that his full name, and email wasn't visible. I could send him a message asking if I could do so... He was really cool. He told me that if I got his connection working for him today he would do something for me. I told him that I thought he was bluffing because no one ever did that for me. So he made a promise that he would email my supervisor within 24 hours of the end of the call. It took me over three hours to get his connection working well. I am not surprised that he had gone a month without getting setup with as many things as he had wrong. When ever we would have to reboot his computer he would tell me about something interesting. It was a satisfying call. I was using everything I could think of to fix his connection, and I never had any reason to call the mentor line. I pulled some tricks out of my hat that I havn't used in a very long time, and they worked. My supervisor, and a mentor came over to find out what was going on. Scott told me that people were talking about my call while I was still on it.

I didn't know until I got the email from him that he was a marketing executive for a multinational corporation. That explains why his message was so effective. Or it could just be that I have been wanting it for so long. When I worked on the worldspy team I really believed that no one was better than me at supporting the product. My confidence at DTV has been bad most of the time. Probably because I am not good at tech support at the time of day that I was scheduled. I felt that I should be on the mentor line, or in ATS but I knew I could never get promoted because my call metrics sucked, and I belived that they sucked because of my shift. Now that I have worked the day shift for two days I think I can improve fast enough to be in the promotion zone in two weeks.

I am thinking about not starting any aim chats for a week to see what happens. It seems that I am starting all the chats, and that bugs me because I wonder if people are only chatting with me to be polite. I want people to chat with me because they want to. I'm not sure that I can resist the temptation to call out for attention.

My staffing agency called me when I was at work today. I hope I am not fired. They probably want to bitch at me for when I didn't work on Monday.

Link | Leave a comment | | Flag

Comments {2}

Emotionally Scarred Girl

(no subject)

from: 041277
date: Jul. 18th, 2002 08:00 am (UTC)

Rock on dan good job! I never got a kudos there! but then again that place was just a "dick"! hahahah So yeah in the two weeks on the phone here I have already gotten a kudos over the phone and a guy to write a letter to corpret telling them that I rock monkey nuts!

I guess I'm doing ok here. I just wish my supe didn't suck sooo much ass!
I hope you don't get fired that would suck! However you have mad skillz you could find something better!!!

Reply | Thread

Daniel Patrick Johnson

(no subject)

from: teknotus
date: Jul. 18th, 2002 05:42 pm (UTC)

If I hadn't been the first person he talked to his impression of the service would have been much different. I was talked to in the middle of the call about possibly getting him to call his OEM or other means of getting him off the phone so that my call time would be shorter. The reason we don't get kudos at DTV is that most of the tools that we would need to actually fix things are unavaliable, and we are forced to do irrelavent things before we can send them to somebody who can actually do something to fix there connection, and usually they have to send it off to yet somebody else. People get the impression that we don't care very quickly. If we don't care about them why should they care about us.

Reply | Parent | Thread