Music:Wirrr <--- the computer, and a fan by the window
I finally got a kudos at work. After seven months one person wrote to my supervisor to tell them how wonderful I am. It's an awesome message. This guy wrote a note that was by far better than any message currently on the kudos board. It makes me out to be the tech everyone should aspire to be. If there wasn't a lengthy non disclosure agreement tacked onto the end of the email I think I would post it here with only a few edits so that his full name, and email wasn't visible. I could send him a message asking if I could do so... He was really cool. He told me that if I got his connection working for him today he would do something for me. I told him that I thought he was bluffing because no one ever did that for me. So he made a promise that he would email my supervisor within 24 hours of the end of the call. It took me over three hours to get his connection working well. I am not surprised that he had gone a month without getting setup with as many things as he had wrong. When ever we would have to reboot his computer he would tell me about something interesting. It was a satisfying call. I was using everything I could think of to fix his connection, and I never had any reason to call the mentor line. I pulled some tricks out of my hat that I havn't used in a very long time, and they worked. My supervisor, and a mentor came over to find out what was going on. Scott told me that people were talking about my call while I was still on it.
I didn't know until I got the email from him that he was a marketing executive for a multinational corporation. That explains why his message was so effective. Or it could just be that I have been wanting it for so long. When I worked on the worldspy team I really believed that no one was better than me at supporting the product. My confidence at DTV has been bad most of the time. Probably because I am not good at tech support at the time of day that I was scheduled. I felt that I should be on the mentor line, or in ATS but I knew I could never get promoted because my call metrics sucked, and I belived that they sucked because of my shift. Now that I have worked the day shift for two days I think I can improve fast enough to be in the promotion zone in two weeks.
I am thinking about not starting any aim chats for a week to see what happens. It seems that I am starting all the chats, and that bugs me because I wonder if people are only chatting with me to be polite. I want people to chat with me because they want to. I'm not sure that I can resist the temptation to call out for attention.
My staffing agency called me when I was at work today. I hope I am not fired. They probably want to bitch at me for when I didn't work on Monday.